Hyperoptic Outage in Hornsey, England (2024)

The latest reports from users having issues in Hornsey come from postal codes N8.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Problems in the last 24 hours in Hornsey, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Hornsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

1. 

   Internet (76%)

2. 

   Total Blackout (12%)

3. 

   Wi-fi (11%)

4. 

   E-mail (1%)

5. 

   TV (%)

Live Outage Map Near Hornsey, Greater London, England

The most recent Hyperoptic outage reports came from the following cities:Ealing, Islington, Tower Hamlets, London, Belsize Park, Bushey, Hornsey, Southwark, Leyton, Enfield Town, Newham, Hackney, Wembley, Bermondsey and City of Westminster.

City	Problem Type	Report Time
Ealing	Internet	3 hours ago
Islington	Internet	15 hours ago
Tower Hamlets	Internet	16 hours ago
London	Total Blackout	16 hours ago
Belsize Park	Internet	yesterday
London	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Hornsey, England

Latest outage, problems and issue reports in Hornsey and nearby locations:

• aeris daddy (@thekuntz69) reported 2 minutes agofromBarnet, England

  So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

• Kapali (@chawlakapali) reported 3 minutes agofromLondon, England

  @HyperopticCS @Hyperoptic And being in customer support you should have some respect for GDPR. That’s the reason I did not post people’s names. I have their full addresses with@post code if only u cared to DM n ask. #unethicalHyperoptic

• Alex Pasfield (@The_Stockboy) reported 4 minutes agofromLondon, England

  @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

• Henry (@erossiniuk) reported 4 minutes agofromWandsworth, England

  @Hyperoptic engineering works between 9 and 11. Basically, I don’t have internet and I can’t work. After a rocky start, this is another bad situation. Why don’t you do this jobs during the night?

• Kapali (@chawlakapali) reported 5 minutes agofromLondon, England

  @Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.

• Gabor (@GaborPfalzer) reported 10 minutes agofromKensington, England

  @BigupJeff @virginmedia Yeah, unfortunately. We are okay with the service, that’s why we kept it in the new one, but the customer service is a joke.Had @Hyperoptic once, was absolutely brilliant. Too bad it’s rarely available.

• Henry (@erossiniuk) reported 15 minutes agofromWandsworth, England

  @Hyperoptic not only the internet connection is down but also my Wi-Fi at home is down 🤬 what kind of engineering works are you doing?

• Gezgin Kiz (@hamidetekin) reported 17 minutes agofromStratford, England

  @JustAnAntiDepp1 @Hyperoptic No, still not working for me

• Warren King (@SpeakerWarren) reported 22 minutes agofromStratford, England

  Will never use @Hyperoptic again

• Dr Agnes Arnold-Forster (@agnesjuliet) reported 26 minutes agofromCamberwell, England

  I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔

• Kalpitha Reddy (@kalpitha_reddy) reported 26 minutes agofromPoplar, England

  @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

• Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅ (@SonOfCarl) reported 33 minutes agofromHarrow Weald, England

  Hyperopic is down. Circa 11pm.Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

• Fursecroft (@Fursecroft) reported 35 minutes agofromPaddington, England

  @Hyperoptic service is intermittent in the w1h 5lf area

• Gezgin Kiz (@hamidetekin) reported 36 minutes agofromStratford, England

  Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

• Alex Pasfield (@The_Stockboy) reported 36 minutes agofromLondon, England

  @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

• Henry (@erossiniuk) reported 43 minutes agofromWandsworth, England

  @Hyperoptic you promise an activation in 15 minutes. There are 5 days I’m waiting for it without any explanation. If this is the beginning, what could it happen when I am a customer? #badfeeling

• Alex (@AlexRM) reported 49 minutes agofromCamberwell, England

  Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…

• aeris daddy (@thekuntz69) reported 49 minutes agofromBarnet, England

  And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

• aeris daddy (@thekuntz69) reported 57 minutes agofromBarnet, England

  So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

• aeris daddy (@thekuntz69) reported 57 minutes agofromBarnet, England

  Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• Nikhil Nadipelli (@nikhilnadipelli) reported 38 seconds ago

  @Hyperoptic Your gif image actually suits well to the terrible customer service representatives who definitely don't value any 'customer'. I decide to close my connection and I am offered '6M' free connection. But better pay for good service than be treated bad.

• HyperopticCS (@HyperopticCS) reported a minute ago

  @moll411 @Hyperoptic We apologise for the trouble caused by the downtime. It looks like we are having access issues on site, and we will most likely obtain it either Tomorrow or on Wednesday. We are sorry this is taking longer to resolve, and we hope it will be fixed soon!

• Liz Martin (@2blizmartin) reported 11 minutes ago

  @HyperopticCS Sadly I have to say with all my dealings with telephone and broadband this is the worst company for Customer Service. I complied with the end of my contract when I moved house and asked to port my telephone but Hyperoptic has refused. This was not in my contract

• Graeme (@graemebrown86) reported 13 minutes ago

  @Hyperoptic Shame that half the time you don't offer the service you advertise. I'd pay a few quid for quality

• Murad Ahmed (@MuradAh06758081) reported 17 minutes ago

  @Hyperoptic just got off the phone with Natasha at Hyperoptic customer service. She cut off the line after she found out all the problems I'm having with the my activation. Too early for problems on a Monday morning I guess.

• Meta Matt (@matty_verse) reported 17 minutes ago

  @Hyperoptic Had no internet since last Sunday. The technical department needed not working weekends. Taking holidays when behind with service tickets. Can’t speak to anyone in charge, can’t get any timeline to fix. Don’t use this company.

• Yeptch (@yeptch) reported 18 minutes ago

  @HyperopticCS @Hyperoptic 2 days and still without internet and definitely not due to any hardware fault so no engineer is needed to remedy the problem. Really really poor. Would advise others to look at other service providers if seeing high speed fibre internet. #hyperoptic #terrible

• HyperopticCS (@HyperopticCS) reported 19 minutes ago

  @Cotteyroo @Hyperoptic Hey, we're sorry for the late response. The outage has been resolved. We apologize for any inconvenience caused by it, we'll do all we can to prevent this from happening in future. Thanks for your patience.

• Joe Riddett (@j_squared20) reported 22 minutes ago

  @Hyperoptic your renewal email goes to junk, call to renew as the product is great. Rude and abrupt staff stating the offer not now valid…yet if I cancelled and came back as a new client it would be valid? actually making me consider completely changing provider- disappointing.

• Chloe Dweam★~(◡‿◡✿) (@UniqueDreaam) reported 23 minutes ago

  @Hyperoptic I would like to put in a complaint how do I do this?